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It's easy to reach us at Total Merchant Services. Our customer service telephone lines are always open, 24 hours per day, seven days per week. You can telephone or e-mail our staff. Or, just fill out the contact form below.

customer service
Our customer service is designed to make credit card processing easier, more convenient, and more productive for you. With knowledgeable customer service representatives available via telephone 24 hours per day, seven days per week, you'll always be able to get the answers you need, when you need them.

Our representatives can help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day. Call 1-888-682-4464 (prompt #1).  (existing customers)
terminal help desk support
If you have any questions about your point of sale (POS) credit card terminal, need to schedule telephone training for you or your employees, need to replace broken equipment, or need additional supplies, our terminal help desk is here to provide any assistance you need to keep your point of sale terminals up and running at all times. Call 1-888-682-4464 (prompt #2). (existing customers)
fast and easy enrollment

Applying for an account is easy. You can apply in person or over the phone with one of our sales consultants.  Please complete our Please Call Me - Request Form to have a representative contact you.

To learn more about Total Merchant Services, or to establish a merchant account, you may contact your authorized Total Merchant Services Sales Office listed below:

Total Merchant Services-STC
1336 El Camino Real, Suite 152 Millbrae, CA 94030

Phone: 800-713-9781
Fax: 650-745-1216


e-mail us
Just e-mail us your questions or comments. We'll get back to you with the information you need.

1336 El Camino Real, Suite 152 ● Millbrae, CA 94030  ● Tel. 1- 800-713-9781  ● Fax: 1- 650-745-1216